How do I replace a lost or stolen certificate(s)?
You may begin the certificate replacement process by clicking here to access your account. Please complete and submit the Lost Certificate(s) form. Upon receipt, we will begin the replacement process and mail the necessary forms to the mailing address we are maintaining on the account. The forms will be accompanied by a cover letter explaining the process.
How can I sell my shares?
If your shares are represented by physical stock certificates, contact a broker of your choice. If you own your shares in a dividend reinvestment plan, click here to check if the security you own allows you to sell shares through the Plan.
How do I replace a stale, lost or stolen dividend check?
You may replace your lost or stolen dividend check by clicking here to access your account and complete and submit the Check Replacement form. Upon receipt, we will research the status of the check(s), if the check(s) is outstanding, we will replace it and forward it to the mailing address reflected on your account. Please allow 5 - 7 business days for receipt. If we cannot honor your request to replace the check(s), we will contact you via e-mail to advise you of the particulars.
Note: Once your account has been set up for Direct Deposit, future dividends will be deposited in your bank account. However, we will not deposit any past dividends paid to you by check that you may be holding.
How do I get a duplicate statement of my DRIP Account?
Please click here to log in to your account. Alternatively, you may e-Mail us at firstname.lastname@example.org. Please furnish us with the full name of the stock, account name, account number, and social security number. Please indicate the year required. The Dividend Reinvestment Statement will be forwarded to the mailing address reflected on your account.
How do I get a duplicate 1099 statement for any tax year?
E-Mail us at email@example.com. Please furnish us with the full name of the stock, account name, account number, social security number, and tax year required. The 1099 will be forwarded to the mailing address reflected on your account. If we are unable to honor your request, we will e-mail you with the particulars.
What is a Medallion Signature Guarantee?
The Uniform Commercial Code (UCC) entitles transfer agents and issuers to receive signature guarantees to protect them against fraudulent and unauthorized transfers. Securities and Exchange Commission (SEC) regulations define the financial institutions that are eligible to provide such signature guarantees, e.g., commercial banks, brokers, credit unions, savings and loan institution. Signature Guarantee Programs have been developed and eligible financial institutions which subscribe to such programs are issued "Medallion Guarantee Stamps". Transfer agents are obligated to ensure that such stamps appear on the transfer documents and are entitled to refuse a transfer of shares if a signature is not guaranteed with a stamp. A notary stamp is not acceptable when transferring the ownership of stock.